Terms of service

Terms of Service

Last Updated: [DATE]

Welcome to Hungama Shopping. These Terms of Service (“Terms”) govern your access to and use of the Hungama Shopping website, including browsing, purchasing products, creating an account, and using any other services we provide.

By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

1. About Hungama Shopping

Hungama Shopping is an online retail store offering a variety of products, which may include fashion, accessories, electronics, household products, daily-use items, and seasonal products.

Store Name: Hungama Shopping
Email: hungama.shopping11@gmail.com 
Phone: 8286717790, 9920038642

2. Account Terms

You may be required to provide certain information when creating an account or placing an order.

You agree to:

  • Provide accurate and complete information.

  • Keep your account information up to date.

  • Keep your account credentials confidential.

  • Notify us if you believe your account has been accessed without authorization.

  • Use your account only for lawful purposes.

You are responsible for activities carried out through your account to the extent permitted by applicable law.

We reserve the right to suspend or terminate accounts involved in fraudulent, abusive, unlawful, or prohibited activities, subject to applicable law.

3. Products and Product Descriptions

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, colours, sizes, and other information displayed on our website are accurate.

However, colours and appearance may vary depending on your device or screen settings. Minor variations in packaging, appearance, or specifications may also occur where permitted by the manufacturer or supplier.

We do not guarantee that every product description or image will always be completely error-free.

If we discover a significant error affecting a product, price, or availability, we may contact you and provide appropriate options, including cancellation where applicable.

4. Pricing and Payment

All product prices displayed on the website are stated in Indian Rupees (INR) unless otherwise specified.

Prices may change from time to time without prior notice. However, changes made after an order has been accepted will not normally affect the price applicable to that accepted order, subject to correction of obvious errors or circumstances permitted by law.

Additional charges such as applicable taxes, shipping fees, or other charges will be displayed during the checkout process where applicable.

We may accept payment methods made available through our payment service providers, including online payment methods and other options offered at checkout.

You agree to provide accurate payment and billing information.

We may use third-party payment processors to securely process transactions. We do not intentionally store complete payment-card information unless necessary and permitted under applicable requirements.

5. Order Placement and Acceptance

When you place an order on our website, you are making a request to purchase the selected products.

After placing an order, you may receive an order confirmation by email, SMS, or other communication. An order confirmation does not necessarily mean that the order has been finally accepted if further verification is required.

We reserve the right to cancel or decline an order in circumstances including:

  • Product unavailability

  • Incorrect product or pricing information

  • Suspected fraudulent or unauthorized transactions

  • Incorrect customer or delivery information

  • Technical or system errors

  • Restrictions relating to delivery locations

  • Other circumstances permitted under applicable law

If we cancel an order for which payment has already been received, we will process the applicable refund according to our Refund Policy and applicable law.

6. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated timeframe displayed on our website or communicated to you.

Orders may generally be processed within [7 days] after successful payment or order confirmation, unless otherwise stated.

Estimated delivery times may vary depending on:

  • Delivery location

  • Product availability

  • Courier or logistics provider

  • Weather or natural events

  • Public holidays

  • Transportation disruptions

  • Other circumstances beyond our reasonable control

We are not responsible for delays caused by circumstances beyond our reasonable control. However, we will make reasonable efforts to assist you in resolving delivery-related issues.

Please ensure that your shipping address, phone number, and other delivery information are accurate when placing your order.

7. Returns, Refunds and Exchanges

Returns, refunds, and exchanges are governed by our Return and Refund Policy, which forms part of these Terms.

Please review that policy before placing an order.

Where a product is eligible for return, customers must follow the applicable return procedure and timeframe.

If a product is damaged, defective, incorrect, or materially different from the product ordered, please contact us at [hungama.shopping11@gmail.com ] within [7 DAYS] of delivery, along with the relevant order details and any information reasonably required to investigate the issue.

Refund timing may depend on the payment method, payment provider, banking institution, and other factors outside our direct control.

Nothing in these Terms is intended to limit any consumer rights or remedies that cannot lawfully be excluded under applicable Indian law.

8. Prohibited Uses

You agree not to use our website or services:

  • For any unlawful purpose.

  • To commit or facilitate fraud.

  • To provide false or misleading information.

  • To interfere with the operation or security of our website.

  • To attempt unauthorized access to our systems or accounts.

  • To copy, reproduce, modify, or distribute website content without appropriate authorization.

  • To introduce malicious software, viruses, or harmful code.

  • To misuse promotional offers or discounts.

  • To impersonate another person or entity.

  • To engage in activity that violates applicable Indian law or regulations.

We may restrict or terminate access to our website where reasonably necessary to address prohibited or unlawful activity, subject to applicable law.

9. Intellectual Property

Unless otherwise stated, content appearing on the Hungama Shopping website, including logos, branding, text, graphics, photographs, designs, and other materials, is owned by or licensed to Hungama Shopping and may be protected by applicable intellectual-property laws.

You may use the website for personal and lawful shopping purposes. You may not reproduce, modify, distribute, sell, or commercially exploit our content without prior written permission, except where permitted by law.

10. Third-Party Services and Links

Our website may use third-party services for functions such as payment processing, shipping, analytics, marketing, customer support, and other business operations.

We may also provide links to third-party websites.

Third-party services are subject to their own terms and policies. Hungama Shopping is not responsible for the content, availability, privacy practices, or security of third-party websites or services that we do not control.

11. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee uninterrupted or error-free access.

The website may occasionally be unavailable due to maintenance, technical problems, security issues, updates, or circumstances beyond our reasonable control.

We may modify, suspend, or discontinue portions of the website or its features when reasonably necessary.

12. Limitation of Liability

To the maximum extent permitted by applicable Indian law, Hungama Shopping will not be responsible for indirect, incidental, special, or consequential losses arising from your use of the website or purchase of products, except where such liability cannot legally be excluded.

We do not exclude or limit liability where doing so would be prohibited by applicable law, including applicable consumer-protection rights.

Our liability, where legally permitted to be limited, will be limited to the amount paid by the customer for the particular product or order giving rise to the claim, subject to applicable law.

13. Force Majeure

We will not be responsible for failure or delay in performing our obligations where the failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, severe weather, public emergencies, government restrictions, strikes, transportation disruptions, internet or infrastructure failures, or other events that could not reasonably have been prevented or controlled.

14. Consumer Rights

Nothing in these Terms is intended to take away or restrict consumer rights available to you under applicable Indian law.

If any provision of these Terms conflicts with a mandatory requirement of applicable law, that mandatory requirement will prevail to the extent of the conflict.

15. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer-protection laws and any mandatory jurisdiction available to consumers, disputes arising from these Terms or your use of Hungama Shopping shall be subject to the jurisdiction of the courts located in [MUMBAI, MAHARASHTRA, INDIA].

Nothing in this section prevents a consumer from exercising any statutory right or remedy available under applicable Indian law.

16. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, business practices, or applicable laws.

When we make changes, we will update the “Last Updated” date at the top of this page.

Your continued use of the website after an updated version is posted will be subject to the updated Terms, to the extent permitted by applicable law.

17. Contact Us

If you have questions about these Terms, your order, or our services, please contact us:

Hungama Shopping
Email: hungama.shopping11@gmail.com 
Phone: 8286717790, 9920038642
Customer Support Hours: 11am to 6pm

We will make reasonable efforts to respond to customer enquiries and complaints within [7 DAYS].

Important: This template should be customized to match Hungama Shopping's actual payment methods, shipping arrangements, return policy, business structure, and customer-support process. For final legal compliance, especially before launching commercially, have the completed Terms reviewed by a qualified lawyer familiar with Indian e-commerce and consumer-protection law.