Refund policy

Return & Refund Policy

Last Updated: 28/09/2026

At Hungama Shopping, we want you to feel confident when shopping with us. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, we will work with you to find a fair solution.

Please read the following policy carefully before requesting a return or refund.

1. Return Eligibility

To be eligible for a return, the following conditions generally apply:

  • The return request must be submitted within [3 DAYS] of receiving your order.

  • The product must be unused and in its original condition.

  • The product should be returned with its original packaging, tags, accessories, manuals, and other items included with the order, where applicable.

  • You may be required to provide your order number and photographs or videos showing the product and its condition.

  • The product must be purchased directly from Hungama Shopping.

  • Certain products may have additional return conditions, which will be stated on the relevant product page.

Products that do not meet the applicable eligibility requirements may not be accepted for return, subject to your rights under applicable Indian law.

2. Return Timeframe

You must contact us within [3 DAYS] of receiving your order to request a return.

To start a return, contact us at:

Email: [EMAIL ADDRESS]

Please include:

  • Order number

  • Name used for the order

  • Product name

  • Reason for the return

  • Photos or videos, where relevant

Once we receive your request, we will review it and provide instructions for the next steps.

3. Damaged, Defective, or Incorrect Products

We take care to ensure that orders are packed and shipped properly. However, if you receive a product that is damaged, defective, incorrect, or materially different from what you ordered, please contact us within [3 DAYS] of delivery.

Please provide clear photographs or videos of:

  • The product

  • The packaging

  • The shipping label

  • The issue or damage

After reviewing the information, we may offer an appropriate remedy, which may include:

  • Replacement of the product

  • Exchange for an eligible product

  • Repair, where applicable

  • Refund

  • Another remedy available under applicable law

For damaged or defective products, [HUNGAMA SHOPPING / CUSTOMER] will bear the applicable return shipping cost, subject to verification and the circumstances of the case.

4. Refund Process

Once your return is received and inspected, we will notify you whether the return has been approved.

If approved, the applicable refund will be initiated using the original payment method, where reasonably possible.

Refund Processing Time: [REFUND PROCESSING TIME]

The time required for the refunded amount to appear in your bank account, card, or payment account may also depend on your bank or payment provider.

For Cash on Delivery orders, refunds may require additional information from you, such as valid bank-account or UPI details, depending on the refund method we offer.

5. Exchange Options

Where available, customers may request an exchange instead of a refund.

Exchanges are subject to:

  • Product availability

  • The product being eligible for return

  • The applicable return timeframe

  • The condition of the returned product

If the requested replacement product is unavailable, we may offer a refund or another suitable option.

Exchange Processing Time: [3 DAYS]

6. Return Shipping Costs

For products returned because they are damaged, defective, incorrect, or otherwise the responsibility of Hungama Shopping, we will generally cover the applicable return shipping cost, subject to verification.

For returns due to reasons such as change of mind, incorrect selection, size preference, or other customer-related reasons, the return shipping cost will 

Where applicable, the return shipping cost or any other applicable charges will be communicated before the return is processed.

We will not charge unreasonable return fees, and nothing in this section is intended to restrict rights available to customers under applicable Indian law.

7. Non-Returnable Products

Certain products may not be eligible for return due to their nature, hygiene considerations, customization, or other applicable restrictions.

Unless otherwise stated on the product page, examples may include:

  • Personal-care or hygiene products that have been opened or used

  • Customized or personalized products

  • Products specifically marked as non-returnable

  • Products damaged through misuse, improper handling, or normal wear and tear

  • Products missing essential parts, accessories, tags, or original packaging where these are required for return

  • Gift cards or similar products, where applicable

This list may vary depending on the product category. Any non-returnable status will be communicated on the relevant product page where applicable.

Non-returnable classifications do not affect mandatory consumer rights or remedies available under applicable law.

8. Products Damaged After Delivery

Returns may not be accepted where a product has been damaged after delivery due to misuse, accidental damage, improper installation, unauthorized modification, or failure to follow the product's instructions.

This does not affect any rights you may have in relation to an inherent manufacturing defect or other issue covered by applicable law.

9. Return Inspection

Returned products may be inspected before a refund, replacement, or exchange is approved.

If the returned product does not meet the applicable return requirements, we may contact you to explain the issue and determine the appropriate next step.

Where a return is rejected, the product may be sent back to you, subject to applicable circumstances and any communicated shipping arrangements.

10. Order Cancellation

If you want to cancel an order, please contact us as soon as possible at hungama.shopping11@gmail.com

Cancellation may be possible if the order has not yet been processed or shipped. Once an order has been shipped, cancellation may no longer be possible, and you may need to follow the applicable return procedure.

Any refund following an approved cancellation will be processed within 3 days , subject to the payment provider's processing time.

11. Refunds for Unavailable or Cancelled Orders

If Hungama Shopping cancels an order after payment has been successfully received because the product is unavailable, incorrectly listed, or due to another reason for which a refund is required, we will initiate the applicable refund.

Refunds will generally be made using the original payment method where reasonably possible.

12. How to Start a Return

To request a return, contact:

Hungama Shopping
Email: hungama.shopping11@gmail.com
Phone: 8286717790, 9920038642

Please provide your order number and the reason for your return request.

Our customer support team will review your request and provide the applicable return instructions.

13. Customer Support

We want our return process to be simple and fair. If you are unsure whether your order qualifies for a return, please contact us before sending the product back.

Email: hungama.shopping11@gmail.com 
Customer Support Hours: [11am to 6pm]

We will make reasonable efforts to resolve eligible return and refund requests promptly and fairly.

Important Information

This Return and Refund Policy should be customized according to the actual products, suppliers, payment methods, courier arrangements, and return practices used by Hungama Shopping.

Nothing in this policy is intended to exclude or restrict any consumer rights or remedies that cannot legally be excluded under applicable Indian law.